MetaWin Casino Privacy Policy

At MetaWin, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and share your data when you access and use our platform at metawin.com. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before proceeding.

Who We Are

MetaWin Casino is operated by Rivolo Limited, a company registered in Nevis (company number C62588), with its registered address in Charlestown. Fiat-related payment services are facilitated through our payment agent, Zoom Net Services Ltd, incorporated in Cyprus. We hold a valid gaming licence issued by the Anjouan Gaming Authority (Union of Comoros), licence number ALSI-202602025-FI1. As the data controller, we are responsible for how your personal information is handled across our MetaWin crypto casino platform.

Information We Collect

When you interact with our platform — whether you register, deposit, play, or contact our support team — we may collect the following categories of information:

• Identity data: your name, username, and date of birth
• Contact data: email address linked to your account or Web3 wallet
• Technical data: IP address, browser type, device identifiers, and connection data
• Wallet and transaction data: your connected crypto wallet address, transaction history, and balances displayed in USD
• Usage data: pages visited, games played (including slots, crash games, and MetaWin Originals), session durations, and navigation patterns
• KYC/AML verification data: government-issued ID documents, selfies, and proof of address where required by law
• Communications: messages sent to us via live chat, Discord Arena tickets, or our Help Centre

At MetaWin Casino, we use wallet-based login through providers such as MetaMask, Phantom, Coinbase Wallet, and over 300 additional wallets via WalletConnect. Social or email login options are also available. We do not accept direct fiat deposits; all transactions are processed in cryptocurrency.

How We Use Your Information

We at MetaWin Casino use the data we collect for the following purposes:

• To provide and maintain our services, including access to 4,000+ games from 50+ providers
• To verify your identity and comply with our KYC and AML obligations under applicable regulations
• To process crypto deposits and withdrawals to your connected wallet
• To administer our MetaMax loyalty programme, prize competitions, bonuses, and promotional campaigns including Cash Drops, Daily Races, and Friday Free Spins
• To personalise your experience on our MetaWin platform
• To detect, prevent, and investigate fraud, money laundering, and other prohibited activities
• To comply with legal obligations, including reporting requirements under applicable law
• To respond to your queries submitted through our 24/7 live chat support
• To enforce our Terms and Conditions and Responsible Gaming obligations

Legal Basis for Processing

Our MetaWin Casino team processes your personal data on the following legal grounds:

• Contractual necessity: processing required to fulfil our obligations when you use our services
• Legal obligation: compliance with AML, KYC, and other regulatory requirements tied to our Anjouan licence
• Legitimate interests: fraud prevention, platform security, and service improvement
• Consent: where you have explicitly opted in to marketing communications or promotional updates

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our platform. These tools help us understand how you navigate MetaWin, which games you prefer, and how we can optimise performance. You may control cookie settings through your browser, though disabling certain cookies may affect your ability to use some features of our site. We do not use cookies to collect sensitive financial information.

Sharing Your Information

At Meta Win, we do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With our licensed game providers (including Pragmatic Play, Evolution, Hacksaw Gaming, Nolimit City, and others) solely to facilitate gameplay
• With payment service providers such as MoonPay, where you choose to purchase crypto on-site using Visa, Mastercard, Apple Pay, or Google Pay
• With identity verification and compliance partners for KYC and AML screening
• With regulatory authorities or law enforcement agencies where we are legally required to do so
• With our affiliated entities, including Zoom Net Services Ltd, for payment processing purposes

All third parties who receive your data are required to handle it in accordance with applicable privacy standards and are prohibited from using it for any other purpose.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our legal and regulatory obligations. In most cases, we are required to retain transaction records and identity verification documents for a minimum of five years following the closure of your account. After this period, we securely delete or anonymise your data.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by MetaWin Casino:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete data
• The right to request deletion of your data, subject to our legal retention obligations
• The right to object to or restrict certain types of processing
• The right to data portability, where applicable
• The right to withdraw consent at any time where processing is consent-based

To exercise any of these rights, please contact us through our 24/7 live chat or submit a request via our Help Centre.

Security of Your Data

We at MetaWin Casino take the security of your personal information seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our platform operates on a blockchain-integrated, wallet-based infrastructure, and all crypto transactions are processed on-chain with robust security protocols in place.

Restricted Jurisdictions

Our MetaWin crypto casino does not offer services to residents of the United States, United Kingdom, Australia, France, Germany, the Netherlands, Spain, Austria, and several other restricted territories. We use geo-blocking and VPN detection to enforce these restrictions. The use of VPNs or proxy services to circumvent our geo-restrictions is strictly prohibited.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the version published on our website. We encourage you to check this page periodically to stay informed about how we protect your data. Continued use of Meta Win following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how MetaWin Casino handles your personal data, please reach out to us via our live chat support, available 24/7 directly on our website, or visit our Help Centre for further guidance. You may also engage with our team through the Discord Arena community.